Resources
Overview
Getting to a Better Endgame in the Contact Center
AI-powered chatbots can help you automate routine queries and reduce contact center call, chat, and email volume. Available with a 30 day proof of concept. Watch the video!
Important Customer Support Metrics to Understand Before Deploying Chatbots
If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.
Post COVID Communication Strategies for State and Local Government
Many state and local governments have embraced AI chatbots and more specifically AI-powered “digital assistants” that handle tier 1 queries autonomously until escalation to a human is necessary.
AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries
For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.
Communication in a crisis – the role of AI chatbots
With more questions than answers, how can colleges and universities best manage student and parent communications?
How Do You Get Started with AI-Powered Chat?
A well-defined strategy for customer engagement using enterprise AI-powered Chatbots involves more than deployment.
Higher Education
Students Expect Technology That Works For Them
Watch the video.
Delivering Answers On-Demand
Watch the video.
Improve Student Success and Student Services with AI Chatbots
Watch the video.
Important Customer Support Metrics to Understand Before Deploying Chatbots
If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.
Using AI Chatbots for University Crisis Communication
In higher education, front line admissions and counseling are challenged with overwhelming call volume from concerned students and parents. Chatbots for higher education can reduce that call volume.
University Case Study: A Conversational Bot
In today’s highly competitive environment, students are looking for more personalized experiences enabled through technology.
Financial Services & Government
State of Georgia Names YANA AI Chatbot Strategy & Implementation Partner
Along with Accenture and two other solution providers, the Georgia Technology Authority (GTA) selected ThoughtFocus’s YANA as an AI chatbot solution provider for agencies and departments across the state.
Getting to a Better Endgame in the Contact Center
AI-powered chatbots can help you automate routine queries and reduce contact center call, chat, and email volume. Available with a 30 day proof of concept. Watch the video!
Important Customer Support Metrics to Understand Before Deploying Chatbots
If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.
Blog
AI Chatbots empower communication & financial benefits in Higher Ed
Colleges and universities may find it challenging to help relieve cost pressures while improving customer service to meet the needs of their students.
8 Ways to Ensure Trust when Deploying Artificial Intelligence (AI) on Campus
AI solutions can be developed that aligns with the student’s interests, monitors progress & matches them to university resources.
AI Chatbots- transforming the future of Education
Did you ever notice the chat window that suddenly pops-up as soon as you land onto a website and says ‘How may I help you today?’
Improving Student Engagement with Chatbots
A proven crawl, walk, run roadmap for using AI-powered enterprise chatbots to improve student engagement.
Benefits of AI-Chat for University Crisis Communications
During the COVID-19 pandemic, the old saying, knowledge is power, needs to be adjusted for colleges and universities.
Avoiding Enterprise AI-Chatbot Failures
There have been some spectacular chatbot failures in recent years. Chatbot failures take the form of greatly frustrating customers.
Leading Chatbot Deployment Mistakes
While chatbots can deliver real value for your business, it must be grounded in a solid plan for achieving ROI.
AI Chatbot Benefits
YANA from ThoughtFocus is an intelligent AI chatbot (and so much more) used in high volume contact, service, and support centers.
The AI to Human Handoff – Escalating AI-Powered Chat Support
The minute you land on any website these days, a chatbot cheerfully pops up offering assistance or help.
New Grant for Universities Provides Chatbot Technology to Aid with COVID-19 Crisis Communications
ThoughtFocus, announces a new grant program to help qualifying universities manage COVID-19 pandemic-related student and parent communications.