Post COVID Communication Strategies for State and Local Government

State and local governments are overwhelmed by increasing call volume. You can serve citizens better.

For this reason, many state and local governments have embraced AI chatbots – and more specifically AI-powered “digital assistants” that handle tier 1 queries autonomously until escalation to a human is necessary.

This new white paper explains the many ways AI chatbots:

Automate a large percentage of first-tier help desk support queries to free up staff so they can spend more time in real conversations.

Reduce the impact of staffing shortages by automating routine Q&A so that front line staff is focused on solving problems that require human intuition.

Better understand citizens with analytic tools that improve engagement and ensure communication is engaging and valuable.

Unify crisis communication and critical news and updates across all channels – text, web, voice, and more.