Resources
Overview
Have You Considered a Managed Chat Center?
Learn how we can help you scale your contact center and perfect the AI+agent hand-off to your customer sales & support teams.
Perfecting the AI to Human Handoff
Training an enterprise AI-chatbot and perfecting the bot to human hand-off is essential to program success.
Roadmap to Chat Deployment Success
Setting up a well-defined strategy for customer engagement using enterprise AI Chatbots involves much more than simply deploying technology.
Don’t settle for any chatbot, get a personal AI-based Digital Assistant!
As the gradual demand rises, customer interaction and experience has become of primary importance for any brand.
Higher Education
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How YANA Provides Value in Higher Ed
Learn how the YANA deployment model accelerates time to value for higher ed.
How are AI-Powered Chatbots Helping Universities Grow?
Learn how Universities are using AI-powered chatbots to unify all departments and channels (phone, email, social media, text, and chat) to deliver a unified student experience.
Financial Services & Government
Post COVID Communication Strategies for State and Local Government
Many state and local governments have embraced AI chatbots and more specifically AI-powered “digital assistants” that handle tier 1 queries autonomously until escalation to a human is necessary.
AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries
For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.
Blog
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