Important Customer Support Metrics to Understand Before Deploying Chatbots
Essential Customer Support Metrics to Consider When Evaluating the Deployment of AI-Based Chatbots
If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots, such as:
- Run through some of the generalized approaches taken with support operations
- Explain the different types of Service Level Agreements (SLAs) for each approach
- Define various customer support metrics in the context of these approaches
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