Important Customer Support Metrics to Understand Before Deploying Chatbots

Essential Customer Support Metrics to Consider When Evaluating the Deployment of AI-Based Chatbots

If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots, such as:

Run through some of the generalized approaches taken with support operations
Explain the different types of Service Level Agreements (SLAs) for each approach
Define various customer support metrics in the context of these approaches

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