AI-based chatbot technology grant reduces support calls and student anxiety.
August 2020 – MILWAUKEE, WISCONSIN—Comfort Gives, the social impact and philanthropic arm of ThoughtFocus, announces a new grant program to help qualifying universities manage COVID-19 pandemic-related student and parent communications.
YANA is an AI-powered chatbot originally developed by ThoughtFocus for the higher education market. YANA is being used by dozens of universities as a self-service channel for students to access information 24×7 and to reduce the volume of inquiries to student services and other administrative departments. As universities adjust pandemic operating plans and communications needs escalate, Comfort Gives is here to help—at no cost.
Universities need a way to provide ongoing information and updates during this unprecedented time. YANA utilizes a customizable and proven knowledge model to get the right information to students at the right time—information relating to stay-at-home orders, scheduling, wellness services, policies and procedures, reminders and alerts, social distancing, tuition, and refunds, and much more.
A Comfort Gives grant provides YANA cloud infrastructure and COVID-19 Knowledge Model at no cost including a hosted instance of YANA, customization of the YANA COVID knowledge model, and fully remote deployment and support.
For years, ThoughtFocus has been helping organizations across many industry sectors transform their operations with technology and insights. “We are so excited to be able to offer this technology to universities at this very crucial time,” commented Divyatej Raghu, Executive Vice President at ThoughtFocus. “Universities’ cost centers are incredibly pressured and the need for regular and highly effective communication is high. We know that our YANA grants, which provide this technology at no charge for qualifying universities, will be a big help.”
If you are interested in learning more about how your university can benefit from Comfort Gives’ YANA Digital Associate grants, please reach out to the YANA sales team.
About Comfort Gives
Comfort Gives is the newly launched social impact and philanthropic arm of ThoughtFocus. This group has been created to enhance ThoughtFocus’s ability to leverage technology expertise to better local and global communities by solving pressing problems.