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Important Customer Support Metrics to Understand Before Deploying Chatbots

Important Customer Support Metrics to Understand Before Deploying Chatbots

Jun 17, 2021 | Financial Services, Higher Education, Overview

If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.

Using AI Chatbots for University Crisis Communication

Using AI Chatbots for University Crisis Communication

Apr 23, 2021 | Higher Education

In higher education, front line admissions and counseling are challenged with overwhelming call volume from concerned students and parents. Chatbots for higher education can reduce that call volume.

University Case Study: A Conversational Bot

University Case Study: A Conversational Bot

Apr 23, 2021 | Higher Education

In today’s highly competitive environment, students are looking for more personalized experiences enabled through technology.

How YANA Provides Value in Higher Ed

How YANA Provides Value in Higher Ed

Apr 23, 2021 | Higher Education

Learn how the YANA deployment model accelerates time to value for higher ed.

How are AI-Powered Chatbots Helping Universities Grow?

How are AI-Powered Chatbots Helping Universities Grow?

Apr 23, 2021 | Higher Education

Learn how Universities are using AI-powered chatbots to unify all departments and channels (phone, email, social media, text, and chat) to deliver a unified student experience.

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  • Articles/Blog (10)
  • Financial Services (3)
  • Government (3)
  • Higher Ed Videos (3)
  • Higher Education (5)
  • Overview (10)

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