Getting to a Better Endgame in the Contact Center
AI-powered chatbots can help you automate routine queries and reduce contact center call, chat, and email volume. Available with a 30 day proof of concept. Watch the video!
Important Customer Support Metrics to Understand Before Deploying Chatbots
If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.
AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries
For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.