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Getting to a Better Endgame in the Contact Center

Getting to a Better Endgame in the Contact Center

Jun 24, 2021 | Financial Services, Government, Overview

AI-powered chatbots can help you automate routine queries and reduce contact center call, chat, and email volume. Available with a 30 day proof of concept. Watch the video!

Important Customer Support Metrics to Understand Before Deploying Chatbots

Important Customer Support Metrics to Understand Before Deploying Chatbots

Jun 17, 2021 | Financial Services, Higher Education, Overview

If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.

AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries

AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries

May 27, 2021 | Financial Services, Overview

For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.

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  • Articles/Blog (10)
  • Financial Services (3)
  • Government (3)
  • Higher Ed Videos (3)
  • Higher Education (5)
  • Overview (10)

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