Getting to a Better Endgame in the Contact Center
AI-powered chatbots can help you automate routine queries and reduce contact center call, chat, and email volume. Available with a 30 day proof of concept. Watch the video!
Important Customer Support Metrics to Understand Before Deploying Chatbots
If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.
Post COVID Communication Strategies for State and Local Government
Many state and local governments have embraced AI chatbots and more specifically AI-powered “digital assistants” that handle tier 1 queries autonomously until escalation to a human is necessary.
AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries
For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.
Communication in a crisis – the role of AI chatbots
With more questions than answers, how can colleges and universities best manage student and parent communications?
How Do You Get Started with AI-Powered Chat?
A well-defined strategy for customer engagement using enterprise AI-powered Chatbots involves more than deployment.