How YANA Provides Value in Higher Ed

YANA is delivered as an AI-powered, SaaS-based omni-channel application that functions as tier-one support and autonomously engages students across mobile, social, email, chat, and voice until an intelligent and relevant human hand-off is needed.

YANA – an enterprise AI Chatbot built for higher ed – is powered by machine learning algorithms that are self-learning and can comprehend human language, not just conditional logic. The more conversations YANA has, the more “intelligent” YANA becomes.