For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.
Colleges and universities may find it challenging to help relieve cost pressures while improving customer service to meet the needs of their students.
AI solutions can be developed that aligns with the student’s interests, monitors progress & matches them to university resources.
Did you ever notice the chat window that suddenly pops-up as soon as you land onto a website and says ‘How may I help you today?’
In higher education, front line admissions and counseling are challenged with overwhelming call volume from concerned students and parents. Chatbots for higher education can reduce that call volume.