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State of Georgia Names YANA AI Chatbot Strategy & Implementation Partner

State of Georgia Names YANA AI Chatbot Strategy & Implementation Partner

Jun 24, 2021 | Government

Along with Accenture and two other solution providers, the Georgia Technology Authority (GTA) selected ThoughtFocus’s YANA as an AI chatbot solution provider for agencies and departments across the state.

Getting to a Better Endgame in the Contact Center

Getting to a Better Endgame in the Contact Center

Jun 24, 2021 | Financial Services, Government, Overview

AI-powered chatbots can help you automate routine queries and reduce contact center call, chat, and email volume. Available with a 30 day proof of concept. Watch the video!

Important Customer Support Metrics to Understand Before Deploying Chatbots

Important Customer Support Metrics to Understand Before Deploying Chatbots

Jun 17, 2021 | Financial Services, Higher Education, Overview

If you are evaluating AI-powered chatbots to streamline or augment front-line support staff, this new comprehensive guide from ThoughtFocus examines customer support metrics for AI chatbots.

Post COVID Communication Strategies for State and Local Government

Post COVID Communication Strategies for State and Local Government

Jun 17, 2021 | Government, Overview

Many state and local governments have embraced AI chatbots and more specifically AI-powered “digital assistants” that handle tier 1 queries autonomously until escalation to a human is necessary.

AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries

AI-Powered Chatbot Automates Routine Mortgage Origination Contact Center Queries

May 27, 2021 | Financial Services, Overview

For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.

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  • Articles/Blog (10)
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  • Government (3)
  • Higher Ed Videos (3)
  • Higher Education (5)
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