Training Truly Smart Chatbots to Become Value-Contributing
Members of Your Customer Service or Support Team
Marrying technology and human expertise to meet complex customer service demands, cost-effectively.
Training an enterprise AI-chatbot and perfecting the bot to human hand-off is essential to program success.
YANA works hand-in-hand with your agents to help customers find answers, place orders, and fix problems. When your agents are working with customers, YANA is also there, working in the background, advising agents and suggesting additional resources and content to support the conversation.