Perfecting the AI to Human Handoff
How to train your enterprise AI chatbot to make escalation to a human natural, more efficient, and profitable.
Training an enterprise AI-chatbot and perfecting the bot to human hand-off is essential to program success.
YANA works hand-in-hand with your agents to help customers find answers, place orders, and fix problems. When your agents are working with customers, YANA is also there, working in the background, advising agents and suggesting additional resources and content to support the conversation.