For mortgage originators seeking to reduce the time call center staff spend answering routine queries, ThoughtFocus’ proprietary AI-powered chatbot can help you automate routine queries and reduce contact center call, chat, and email volume.
With more questions than answers, how can colleges and universities best manage student and parent communications?
A well-defined strategy for customer engagement using enterprise AI-powered Chatbots involves more than deployment.
Learn how we can help you scale your contact center and perfect the AI+agent hand-off to your customer sales & support teams.
Training an enterprise AI-chatbot and perfecting the bot to human hand-off is essential to program success.
Setting up a well-defined strategy for customer engagement using enterprise AI Chatbots involves much more than simply deploying technology.
In higher education, front line admissions and counseling are challenged with overwhelming call volume from concerned students and parents. Chatbots for higher education can reduce that call volume.
In today’s highly competitive environment, students are looking for more personalized experiences enabled through technology.
Learn how the YANA deployment model accelerates time to value for higher ed.
Colleges and universities may find it challenging to help relieve cost pressures while improving customer service to meet the needs of their students.
AI solutions can be developed that aligns with the student’s interests, monitors progress & matches them to university resources.
Did you ever notice the chat window that suddenly pops-up as soon as you land onto a website and says ‘How may I help you today?’
A proven crawl, walk, run roadmap for using AI-powered enterprise chatbots to improve student engagement.
During the COVID-19 pandemic, the old saying, knowledge is power, needs to be adjusted for colleges and universities.
There have been some spectacular chatbot failures in recent years. Chatbot failures take the form of greatly frustrating customers.
While chatbots can deliver real value for your business, it must be grounded in a solid plan for achieving ROI.
YANA from ThoughtFocus is an intelligent AI chatbot (and so much more) used in high volume contact, service, and support centers.
The minute you land on any website these days, a chatbot cheerfully pops up offering assistance or help.
ThoughtFocus, announces a new grant program to help qualifying universities manage COVID-19 pandemic-related student and parent communications.